Return and refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in new and unused condition, in the original packaging, and accompanied by the receipt or proof of purchase.
To start a return, you can contact us at buyfurnitureonline.store@gmail.com.
If your return is accepted, we will provide instructions on how and where to send your item. Customers are responsible for the return shipping costs and for arranging the return by mail. Items sent back to us without first requesting a return will not be accepted.
Please note that a restocking fee of 20% of the product price will be deducted from the refund for returned items, unless the item is defective, damaged, or incorrect.
You can always contact us for any return-related questions at buyfurnitureonline.store@gmail.com.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
Certain types of items cannot be returned, including:
- custom products, such as special orders or personalised items
- hazardous materials, flammable liquids, or gases
- gift cards
- sale items
If you are unsure whether your item is eligible for return, please contact us before making a return request.
Exchanges
We do not accept exchanges.
European Union 14-day cooling-off period
If your order is delivered to a country in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible, the item must be in the same condition you received it, unused, in its original packaging, and you must provide the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 days. Please note that it may also take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at buyfurnitureonline.store@gmail.com.
Small important note: because your Google return settings say 20% restocking fee, your website policy should clearly include that, exactly like above, so it matches.
I can also make you a clean UK-style version that sounds more professional for Google Merchant Center and Shopify.